• Broad knowledge in creating a great customer experience especially in a high pressured environment. • Broad understanding of IKEA local and global food safety and compliance legislation. • Basic knowledge of local market requirements and consumer habits in an omnichannel environment. • Basic knowledge of IKEA tools, systems and processes. • Broad understanding of the IKEA brand including concept, core values and vision. • Passion for food and people’s life at home. • Passion for exceeding customer expectations. • Motivated by living and sharing the IKEA values. • Driven by leading self. • Inspired by a dynamic change environment to continuously improve. • Passion for working in a team. • Inspired by the IKEA vision.
• Contribute to implementing global and national compliance standards to secure a safe environment for customers and co-workers. • Contribute to a high performing business by being food experience ambassadors, creating excellent customer service in all IKEA Food areas and providing a warm and friendly environment for all customers. • Secure high-quality standards of customer satisfaction by immediately acting on customer feedback and exceeding customer expectations. • Secure the front of house operational instructions to maintain operational excellence to provide clean, tidy and welcoming IKEA Food areas. • To be a brand ambassador for IKEA and IKEA Food. • Contribute to the unit food business plan and other action plans. • Contribute to implementing global and national sustainability strategies.
ABOUT THIS WORK AREA
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.