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Ensure all IKEA IT operations in the SO/store functioning well
Support IKEA coworker’s hardware and applications related issues and handle all reported Incidents/Requests within targeted SLA.
Need to ensure handling all user’s complains sensitively according to pre-defined priority and service level agreement ( SLA )
Strictly handling Incidents/Requests through Service manager, adhere to the priority policies, resolving cases, escalate and taking full ownership of Incident Management until closure.
Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues
Secure all the software installed on the user’s PC with licenses.
Secure daily IT routine
Monitor daily scheduler jobs and ensure sales statement posted.
Ensure all the daily and weekly backup jobs completed successfully for all stores and service office.
Preventive maintenance of Data center, hardware and servers.
Asset Management and Control
Knowledge Sharing and Contribution
Excellent interaction with high end-user satisfaction and service should be provided in professional manner according to the policy.
Bachelors degree in IT
Fresh graduate or maximum 2 Years Experience in IT fields, as ServiceDesk or technical support