Who you are
You have a passion for customer service and enjoy working as part of a wide and varied team. With great verbal and written communication skills you can greet all visitors with professionalism and care. You are not afraid of a busy work environment and are able to manage your workload and ad hoc tasks. With previous experience in administrative tasks, you are also able to demonstrate the ability to work well under pressure and respond to and initiate procedures when required.
In addition to this you have a safety mindset and value a safe work environment and will be someone who can drive this focus in store. A security licence and current first aid certificate is required for this role. If you do not currently hold either of these, you must be willing and able to obtain one within 3 months of being successful for the position.
Your responsibilities
Working as a Safety & Security Co-worker within the co-worker and visitor reception area, you will act as the face of IKEA to all those who enter our store. This is a dynamic role, your tasks and responsibilities will include, but not be limited to:
• Be the first point of contact, managing visitors, contractors, and co-worker access to and from the store, and providing administrative support with tasks such as audits, incident reporting, database management and filing.
• Monitoring and reviewing CCTV, conducting investigations, responding quickly and efficiently to alarms, and initiating emergency response procedures if required.
• Assist in ensuring the store is compliant with all IKEA and local rules, guidelines, and legislative requirements, in order to protect our assets and the IKEA brand.
Together as a team
The Safety & Security function is integral to ensuring compliance and thus a safe and secure environment for our all our visitors, customers, and our co-workers. The team partners with the business to protect our assets through being knowledgeable about the IKEA business. As a Safety & Security Co-worker you will work with co-workers to create a better everyday life!
What you need to know
This opportunity is Permanent Part-Time, 60hrs/fortnight.
Internal Job Title: Safety & Security Co-worker
We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great benefits and rewards, such as:
• Leave entitlements - 5 weeks paid annual, paid parental, family & community and much more.
• 24/7 access to our Employee Assistance Program for health & wellbeing support.
• 15% co-worker discount
• Low-cost, nutritious meals including complimentary drinks in our co-worker restaurant.
• Co-worker uniform provided
• Free co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand.
• Bonus program (where eligible)
• Co-worker loyalty program (extra contribution to your pension fund where eligible)
