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IT Service Desk Specialist

Jeddah, Mekka - Utforska området IT och Digitala lösningar Full Time

Jobbeskrivning

Company description

Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.


Job description

o    Ensure all IKEA IT operations in the SO/store functioning well

o    Support IKEA coworker’s hardware and applications related issues and handle all reported Incidents/Requests within targeted SLA.

o    Need to ensure handling all user’s complains sensitively according to pre-defined priority and service level agreement ( SLA )

o    Strictly handling Incidents/Requests through Service manager, adhere to the priority policies, resolving cases, escalate and taking full ownership of Incident Management until closure.

o    Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues

o    Secure all the software installed on the user’s PC with licenses.

o    Secure daily IT routine

o    Monitor daily scheduler jobs and ensure sales statement posted.

o    Ensure all the daily and weekly backup jobs completed successfully for all stores and service office.

o    Preventive maintenance of Data center, hardware and servers.

o    Asset Management and Control

o    Knowledge Sharing and Contribution

o    Excellent interaction with high end-user satisfaction and service should be provided in professional manner according to the policy.


Qualification
  • Bachelors degree in IT
  • Fresh graduate or maximum 2 Years Experience in IT fields, as Service Desk or technical support
  • Customer and End-user Oriented
  • Strong Communication skills  
  • Problem solver and Troubleshooting skills