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Customer Relation Officer - MPU (20 hours per week, renewable contract)

Batu Kawan, Pulau Pinang - Utforska området Kundrelationer Deltid

Jobbeskrivning

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description

Ensure the buying process as easy as possible for the customers by:

Confirm physical goods given to customers are correct

Build good rapport with customers to ensure the customers satisfied with the after sales process and services

Listen to customers and use both the IKEA product knowledge and how retailing works in order to offer informed solutions to resolve customer issues

Under standing the IKEA Concept, global solutions, tools and working methods to help optimise our customer's shopping experience 

Eye for detail to ensure stock integrity and accuracy  


Qualification

Passionate in Home Furnishing 

Good communication and interpersonal skills 

Ability to find solutions for customer and operations issues

Good attention to details by being persistent, structured and accurate 

Enjoy working in a fast-paced and future-oriented retail environment 

Able to work on weekends and public holidays

Having own transportation 


More Information

Please apply by 31/10/2021